AI Solutions Marbella

Holiday rentals

Guests get answers at 2 a.m. Your team gets some sleep.

For property managers with many units and guests from all over the world: a stay assistant that handles check-in, questions and incidents, connected to your PMS.

Sunny apartment terrace overlooking a coastal town and the sea

Sound familiar?

  • The same questions, day and night

    Check-in times, Wi-Fi passwords, parking: your team answers them hundreds of times a season.

  • Paperwork for every guest

    Traveller registration and ID details have to be collected and filed for every stay.

  • Cleaning and incidents to coordinate

    Changeovers, late checkouts and broken appliances turn into a chain of messages between guests, cleaners and owners.

What the assistant does for your rentals

  • A stay assistant for guests

    An app guests open from their booking email: check-in instructions, house rules and local tips, in their own language.

  • Traveller data, collected

    Guests submit the details needed for registration before they arrive, ready for your team to check.

  • Incidents to the right person

    A broken appliance or a lost key is logged and sent straight to whoever handles it.

  • Connected to your PMS

    Booking details and property information come from your PMS, so answers are always about the right stay.

  • Cleaning coordinated

    Changeovers and schedule changes reach your cleaning team automatically.

An example conversation

  1. GuestHi! Our flight leaves at 19:00 on Sunday. Could we check out at 14:00 instead of 11:00?
  2. Assistant (AI)Hi, I'm your stay assistant, an AI. Checkout is at 11:00, and late checkouts need the manager's approval. I've sent your request and will let you know as soon as they reply.
  3. ManagerApproved: the next guests arrive on Monday, so 14:00 is fine.
  4. Assistant (AI)Good news: checkout on Sunday at 14:00 is confirmed. Just leave the keys in the box by the door. Enjoy your last day!
Illustrative example, not a real guest conversation.

What it will never do

  • Promise exceptions to house rules: refunds, discounts and late checkouts are decided by a person.
  • Share access codes outside the flow set up in your PMS.
  • Invent availability or prices: it answers from your PMS or passes the question on.

Questions from property managers

Which languages does it speak?

Your clients' languages. The assistant replies in the language people write in, including English, Spanish, German, Dutch, French and the Scandinavian languages, always from the same information.

Does it connect to my PMS?

In most cases. Systems such as Guesty, Hostaway or Avantio have APIs, so the assistant can read booking details and house rules, and pass incidents to your team. I confirm what your PMS allows before any proposal.

What can guests ask it during their stay?

Anything your team answers again and again: check-in and check-out, Wi-Fi, parking, rubbish collection, local tips. Incidents, such as a broken appliance, are logged and sent to the right person straight away.

Tell me about your rentals

How many units do you manage, and which PMS do you use? I reply within one working day.