AI Solutions Marbella

Private clinics

Your agenda, answered at any hour and in any language.

For aesthetic, dental and physiotherapy clinics from Estepona to Fuengirola: an assistant that books, moves and reminds appointments, and answers admin questions while reception is closed.

Bright clinic waiting room with turquoise sofas and a reception counter

Sound familiar?

  • The agenda is the bottleneck

    Reception spends the day on the phone moving appointments instead of looking after the patients in front of them.

  • Patients write when you are closed

    International patients message at night and at weekends, in English, German or Dutch, and by morning some have booked elsewhere.

  • No-shows and forgotten patients

    Missed appointments leave gaps in the day, and patients who haven't been back in a year are never contacted.

What the assistant does for your clinic

  • Book, change and cancel

    Patients manage their appointments from your website or an app they install, with real availability from your booking software.

  • Reminders that reduce no-shows

    Automatic reminders by email or push notification before every appointment.

  • Patients who come back

    Friendly reminders for patients who are due a check-up or haven't visited in a while.

  • Admin questions in any language

    Opening hours, directions, preparation instructions and policies, answered in the patient's language.

  • Reception stays in charge

    Anything unusual is passed to reception with the full conversation. An optional WhatsApp module is available.

An example conversation

  1. PatientSorry it's so late! Can I move tomorrow's 10:00 appointment to next week?
  2. Assistant (AI)No problem. I'm the clinic's AI assistant. I can see your dental cleaning tomorrow at 10:00. Next week I have Tuesday at 9:30 or Thursday at 17:00. Which suits you?
  3. PatientThursday at 17:00, please.
  4. Assistant (AI)Done: Thursday at 17:00. You'll get a confirmation email now and a reminder the day before. Anything else?
  5. Reception(Next morning) The change is already in the agenda, with the conversation attached.
Illustrative example, not a real patient conversation.

What it will never do

  • No triage and no clinical advice: medical questions always go to your team.
  • No medical records: it handles appointments and admin questions only, with the minimum personal data.
  • No commitments on prices or treatments without a person confirming them.

Questions from clinics

Can it work on WhatsApp?

Yes, as an optional module. The main channel is your website or an app your clients install, which has no per-message costs and keeps data away from Meta.

If your clients expect WhatsApp, the same assistant connects to Meta's official API. It needs a business verification and its own number, and Meta's message fees go to your own account.

Will the assistant give medical advice?

No. It handles appointments and admin questions only: availability, preparation instructions you have written, opening hours and directions. It never triages patients or gives clinical advice, and it doesn't store medical records.

Can patients book, change and cancel appointments?

Yes, if your booking software has an API: the assistant sees real availability and books directly, and reminders reduce no-shows.

If it doesn't, the assistant still answers questions and collects booking requests for reception to confirm.

Tell me about your clinic

Which booking software do you use? That's usually the first thing I'll ask. I reply within one working day.