AI Solutions Marbella

Estate agencies

Every buyer enquiry answered, even the ones that arrive at midnight.

For local, mid-size agencies selling to buyers from all over Europe: an assistant that answers questions about your listings, qualifies leads and hands them to your agents with context.

Whitewashed street with blue doors and an estate agency sign

Sound familiar?

  • Buyers write from abroad, at any hour

    Most enquiries come from other countries and time zones, and the first agency to reply usually gets the viewing.

  • Too many unqualified leads

    Your agents spend hours on contacts who were never going to buy, while serious buyers wait.

  • Portal leads copied by hand

    Enquiries from property portals are typed into the CRM one by one, and some are never followed up.

What the assistant does for your agency

  • Answers from your catalogue

    Buyers ask about your properties and get accurate answers from your own listings, in their language.

  • Qualifies without pressure

    One or two relevant questions, such as timing or area, so your agents know who to call first.

  • Suggests matching properties

    Based on what the buyer is looking for, it points them to listings from your catalogue.

  • Leads straight into your CRM

    Every lead arrives in your CRM with the full conversation, and follow-ups go out automatically.

An example conversation

  1. BuyerHello, we're looking for a 3-bedroom flat near the beach in Estepona for next spring.
  2. Assistant (AI)Hi, I'm the agency's AI assistant, happy to help. Is it a holiday home or somewhere to live all year? And do you need a garden or a terrace?
  3. BuyerAll year, and a terrace would be great.
  4. Assistant (AI)Two of our listings fit: a 3-bedroom flat with a large terrace 300 m from the beach, and a townhouse with a roof terrace in the old town. Would you like an agent to arrange viewings?
  5. AgentI have your details and the conversation. I can show you both properties on Friday morning.
Illustrative example, not a real buyer conversation.

What it will never do

  • Invent prices, availability or property details: it answers from your listings or passes the question on.
  • Give legal or tax advice: those questions go to your agents or advisers.
  • Confirm viewings or offers on its own: an agent always does.

Questions from agencies

Does it work with my property CRM?

Usually, yes. Tools such as Resales-Online or Inmovilla can feed the assistant your listings, and new leads go straight into the CRM with the conversation attached.

How does it qualify buyers without scaring them away?

By being useful first. It answers questions about properties from your own catalogue and asks one or two relevant questions along the way, such as timing or budget range, as a good agent would. Your team then gets a lead with context instead of a bare email address.

Tell me about your agency

Which CRM and property portals do you use? I reply within one working day.